Healthy Paws, a Chubb Company, is a collection of U.S.-based Chubb company affiliates (collectively, “Healthy Paws”, “Chubb”, “we”, “us”, or “our”). To streamline how you do business with us, we are providing you with the option of receiving certain documents related to any policy you may have with us electronically by posting them to our secure website, the Healthy Paws Internet Customer Center (“Customer Center”), or we may send them via text or e-mail. We are also providing you with the option to receive payments related to any policy you may have with us electronically.
This consent is voluntary, by clicking "I agree", you agree and consent to receiving electronically all documents that we are required to provide in writing in connection with your pet health insurance transactions, including but not limited to any application for insurance made or insurance policy issued through the Customer Center and to use your electronic signature in conjunction with such insurance transactions. This will not preclude you from receiving physical mail when required by law.
You consent that all your pet insurance documentation will be delivered by electronic means, if permitted by your state. These documents may include, but not limited to, your insurance policy documents, forms and endorsements; policyholder notices; notices of cancellation and non-renewal; signature pages; premium increase or conditional renewal notices; applications; alerts and communications relating to your policy; invoices; claims acknowledgements; claims notices, including explanation of benefits, proof of loss, claims documentation, releases, authorizations, affidavits, disclosures and all other communication and documents related to an insurance claim, to the extent permitted by law.
This consent for electronic delivery is effective immediately and will remain in effect until you withdraw it. Importantly, if you choose to access your documents electronically, this does not affect the validity, legal effect, or enforceability of such insurance related documents.
While we reserve the right to modify the terms of this consent, we will not do so without first providing you with notice of any changes. The modified terms will apply to you and will be binding unless you withdraw your consent to electronic delivery.
We may also use your Electronic Signature for documents that require your legal signature. You consent that your Electronic Signature has the same legal effect as if you affixed your signature by hand and will be deemed valid, authenticated and binding. For purpose of this consent, "Electronic Signature" means an electronic sound, symbol or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to be bound by such contract or record.
We may make electronic documents available to you by posting them to the Customer Center at https://myaccount.healthypawspetinsurance.com/, or we may send them via text or e-mail whether as text in, attachment to, and/or hyperlinks embedded within such messages. Such messages will be sent to the current e-mail address or cellular telephone number that you provided to us. For text messages, standard message and data rates may apply.
In order to obtain, download and view all electronic documentation you must have the following hardware or software system requirements in place.
| -OS: Windows 7 or higher Internet Explorer v11 or higher Firefox v45.7 or higher Chrome v40 or higher |
-OS: Mac OS X 10.9 or higher Safari 9.0 or higher Firefox v45.7 or higher Chrome v40 or higher |
By clicking "I agree", you affirm that your computer system meets the hardware and software requirements for receiving policies, endorsements and other related documents.
It is your responsibility to download and store records and all documents made available to you electronically. We may at our sole discretion discontinue availability of the Customer Center at any time, without further notice to you.
You agree to notify us promptly if your mailing address, e-mail address, cellular telephone number or other delivery information changes by contacting help@healthypawspetinsurance.com or via our toll-free number at 1-855-898-8991. We will notify you in the event of any changes regarding hardware or software requirements necessary to receive documents and other related documents electronically. However, it is your duty to notify us if you are unable to access the documentation made electronically available to you. While you can choose to print or save any of your electronic insurance documents, you may at no additional charge at any time request a print copy of your documents. You may withdraw your consent to electronic transactions at any time by sending a request in writing to help@healthypawspetinsurance.com or via our toll-free number at 1-855-898-8991. All other requests, notices and other communications from you under this consent must be made to us in writing by contacting help@healthypawspetinsurance.com or via our toll-free number at 1-855-898-8991.
You have the option to receive all covered claim payments as an electronic payment via automated clearing house (direct) deposit into your checking or savings account. We will not impose any fees on you for choosing to accept your payments electronically, but your financial institution may impose a fee or charge. By checking the “I agree”, you are accepting this offer and consenting to accept your claim payments electronically. Agreeing to this method of receiving your claim payments is voluntary. Your payments received through electronic transfer may be subject to attachment or garnishment if your account is subject to the same.
You may change your payment account at any time by notifying us at help@healthypawspetinsurance.com or via our toll-free number at 1-855-898-8991.
Selecting "I agree" constitutes your electronic signature.
By selecting the "I agree" box I confirm that: